Privacy Policy

The protection of personal data is an essential value of ERVICo. The GDPR (General Data Protection Regulation) enforced in the EU since 2018 is applicable.

At the same time ERVICo is striving for the best possible user friendliness on the Homepage.


Purpose of data processing

ERVICo is processing personal data for the purpose of providing services, and for all cases, for which the personal data are essential for the provision of the agreed services. The data processing is especially serving the purpose of preparing the application, the application itself as well as the support during the whole procedure. With reference to our website and our presence on Social Media ERVICo is processing data for the purpose of marketing and communication with our customers.

Personal data are collected on basis of your disclosure and you are voluntarily providing your personal data. On the other side ERVICo is able to process your request for application only in the case you are submitting the personal data, necessary for fulfilling the respective purpose.


Categories of processed personal data and legal basis

ERVICo is processing the following personal data submitted by you in order to fulfil a contractual commitment entered into with you or in order to implement pre-contractual measures on your request (Art. 6 Abs. 1 lit. b DSGVO):

  • First and surname, academic title
  • Gender
  • Company
  • Address
  • Social insurance and Tax number
  • Nationality / Citizenship
  • Data concerning profession, income and property
  • Telephone and Fax number
  • E-Mail-Address
  • Payment details
  • Access data
  • Contractual data

In the course of using our Homepage we furthermore process the following personal data out of our legitimate interest (Art. 6 Abs. 1 lit. f DSGVO):

  • IP address and IP location
  • Time, duration and number of website visits
  • Considered residential properties and business premises
  • Etc.


    Transmission of personal data

    For the already mentioned purposes we will transmit your personal data to the following recipients:

    Website and Social Media

    • Principally submitted data are processed in house
    • Our IT provider
    • Other recipients, if the transmission is necessary to fulfill our contractual duties


    For application personal data are mainly transmitted to the responsible authorities (especially the immigration authorities) as well as cooperation partners.

    Mostly data are provided by the recipient of the services itself, in some cases data may be provided by an employer with an order to provide a service for specified recipients – in this case a respective data verification by the recipient ensures a consensual procedure.

      Use of Cookies

      ERVICo uses Cookies on the Website. A Cookie is a specific file, which can be stored on a user’s device when visiting a website. They are basically used to offer certain functions for the user (improved navigation or storage of user settings on the computer). However, Cookies do not access or even process any other data.

      The use of Cookies on your device can be influenced from your side by changing the Browser settings in the way that you are noticed in case a website is trying to store Cookies. Cookies may also be blocked in a general way and they may even be deleted in case the Cookies have already been stored on your device. You can find further information in the user guide or help function of your Browser.

      However, be prepared that in the case of blocked or deleted Cookies the best possible or even overall use of the website can be restricted.

      Remaining of Cookie files on the device


      Session-Cookies: session Cookies are temporary Cookies. They stay on the user’s device until the user’s Browser is shut down and are automatically deleted subsequently.

      Permanent Cookies: this kind of Cookies is stored on the user’s device for an improved user friendliness. They make sure the Browser is recognized at the next visit.


      Cookie categories

      ERVICo uses the following categories of Cookies:

      Necessary Cookies: are necessary for the use of all functions of the Website. However, the Cookies are used in an anonymous way, information about the user is not collected and not processed or stored. Necessary Cookies can not be deleted over the website but over the Browser.

      Functional Cookies: are necessary for the overall use of specific applications or functions of the website, e.g. these Cookies store the settings of the user on the website

      Analytic Cookies: are responsible for collecting information about the user’s usage behavior or website activities (e.g. when the website is used, how long it has been used, which subpages and links have been used). The data are collected and stored in an anonymous way. This kind of Cookies enables a systematic analyzation and improvement of the website.


      Analysis tools

      ERVICo uses the following analysis tools:

      Google Analytics

      ERVICo uses Google Analytics on this Website. Google Analytics is a web analysis service of Google Inc. (Google), 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The service uses Cookies (refer to the description of Cookies above). The data processing of your data is based on our legitimate interest in an economic and efficient analysis of our Website (Art. 6 Abs. 1 lit. f DSGVO). The information about the way of your usage behavior and website activities, generated by Cookies, is transferred to and stored at a Google Server. Those Servers are located in the USA or other countries outside of the European Union. ERVICo itself does not store any of your personal data for the purpose of analyzation. The data transmission to third countries is based on suitable warranties according to Art. 46 DSGVO (if there is no appropriate decision of the European Commission according to Art. 45 DSGVO) or according to a consent for specific purposes.

      Furthermore ERVICo is using specific settings of Google Analytics which allow the anonymization of IP addresses. Google provides website analysis services by using information to evaluate website activities and reporting to ERVICo. This information is enabling ERVICo to optimize possible website applications. The IP addresses submitted by your Browser are, however, not combined with any other data by Google. The storage of Cookies in the course of using Google Analytics can be prevented respectively influenced by certain settings in your Browser (refer to the description of Cookies above). However, be prepared that in the case of blocked or deleted Cookies the best possible or even overall use of the website can be restricted. When visiting our Homepage you are offered a link for preventing the use of Google Analytics.


      Social Media Plugins

      ERVICo is NOT using any Social Media Plugins, but just Links that have a forwarding function.


      Social Media

      ERVICo is reachable over Social Media (currently LinkedIn, Facebook and Instagram) for communicating with customers, potential customers and other users and for informing those groups about ERVICo and its services. In doing so data of users might be processed on Servers outside the European Union, which might involve some risks for its users. For instance because the data protection is on a lower level in those countries in comparison the EU or because the law enforcement is more difficult. We would like to point out that Social Media Providers usually process user data for the purpose of market research and advertising. They are for instance collecting user profiles with certain usage behaviors for generating individual advertising for the respective user, even outside of the respective Social Media platforms.

      Social Media Providers may also store Cookies on the devices of its users (refer to the description of Cookies above).

      The processing of personal data in the course of Social Media contacts is based on our legitimate interest in providing information to its users in an effective way as well as in communicating with them (Art. 6 Abs. 1 lit. f DSGVO).

      Please find the links to the privacy policies of those Social Media providers, followed by their contact data:


      Facebook Ireland Ltd., Community Operations, 4 Grand Canal Square, Dublin 2, Ireland



      LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland



      Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA



      For the purpose of Home Page optimization in terms of system performance, user friendliness and of providing information about ERVICo’s services the provider of this page collects and stores information automatically in so called “Server-Log-Files”, which are automatically submitted to the provider by your Browser. This information includes the Internet Protocol Address (IP-Address), Browser and language setting, operating system, referrer URL, internet provider, date and time.

      However, these data are not connected with any other personal data. Nevertheless we reserve the right of a subsequent data check, if there is clear evidence of an illegal use.



      This website is hosted by an external service provider (Hetzner Online GmbH). Personal data that is recorded on this website is stored on the host’s servers. This can be IP addresses, contact requests, meta and communication data, contract data, contact details, names, website accesses and other data generated via this website.

      The Hosting is used for the purpose of fulfilling the contract with our potential and existing customers and in the interest of a safe, fast and efficient provision of our online offer by a professional provider.

      Our host will only process your data insofar as this is necessary to fulfill its performance obligations and follow our instructions with regard to this data.

      We use the following hosting provider:
      Hetzner Online GmbH
      Industriestr. 25
      91710 Gunzenhausen


      Duration of data storage

      We are keeping your personal data only as long as we need them to fulfil the purposes of data processing mentioned hereunder and in accordance with the applicable law. However, personal data are kept at least as long as necessary to fulfil the statutory retention period or as long as any limitation periods of any legal claims are open.


      Rights of the user

      With regard to personal data you have the following rights:

      Right of information: ask for confirmation, if we process your personal data, and if so, ask which data we process and also further information about the data, including a copy of the stored data

      Right of rectification, completion and deletion: of personal data, in case they are incorrect or incomplete or in case they have been illegally processed

      Right of restriction: of the processing of personal data

      Right of data portability: personal data which have been submitted to ERVICo from your side might have to be maintained in a common, structured and machine-readable format on your demand and submitted to a third party whom you also provided these data

      Right of revocation: under certain circumstances you may object to the processing of your personal data and revoke the consent to the processing of your personal data. The revocation does not touch the lawfulness of the data processing up to this time (in case it has been based on an earlier consent).

      Third parties: you may ask for the identity of involved third parties

      Right of complaint: at the Austrian Data protection authority


      Responsible organization for data collection and data processing

      ERVICo e.U.



      FN: 537839s

      UID: ATU76113901

      Fünkhgasse 11/2/5

      3021 Pressbaum/Vienna, Austria



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