Customer Rating

Over the course of the last months, we had the pleasure to offer you our services. Please allow us, at this time to ask for your evaluation of such services. We ask that you please answer just a few questions with a rating system with 1 (being poor service) to 10 (for excellent service).

1. Has your application been successful and did you or your employees respectively receive the desired residence and work permits?

Selected Value: 5

2. How satisfied are you with the overall service quality of ERVICo?

Selected Value: 5

Where would you see the largest area of improvement for ERVICo?

above all, but not only, in case question 2 is answered with points between 1-6

If asked to mention a maximum of 1-2 highlights of the service quality, what would it be?

In case question 2 is answered with points between 7-10

3. How would you rate the overall market appearance of ERVICo? The Homepage, first contacts, presence in the web and in search engines, system support, etc.

Selected Value: 5

What do you feel can be improved?

above all if question 3 is answered with points between 1-6

What did you like most?

above all if question 3 is answered with points between 7-10

4. How would you rate your overall experience with your contact person at ERVICo? Please answer separately for the following characteristics:

Selected Value: 5

Friendliness

Professionalism

Selected Value: 5

Professionalism

Expertise and knowledge about migration

Selected Value: 5

Expertise and knowledge about migration

Personal customer support and engagement

Selected Value: 5

Personal customer support and engagement

Target orientation

Selected Value: 5

Target orientation

Flexibility

Selected Value: 5

Flexibility

5. Did you appreciate the process support and structure of the services of ERVICo during the period of your application for residence in Austria (apart from the mandatory process requirements of the Austrian authorities)?

Selected Value: 5

What shall be improved?

above all if question 5 is answered with points between 1-6

What exactly did you like?

above all if question 5 is answered with points between 7-10

6. What is the likelihood, that you would recommend ERVICo’s services to companies or individuals you know?

Selected Value: 5

1 (I will not recommend ERVICo) - 10 (I will definitely recommend ERVICo)

7. Would you like to add a final statement that may not have been covered by the evaluation above?

This questionnaire is basically anonymous, but we would still appreciate it, if you could enter your name, so that we can improve our services in an even more targeted manner.

Name

Customer Rating

ERVICo e.U.

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